Delivery Policy
Effective Date: 01.01.2024
Thank you for shopping at Firstnock.com. Below you’ll find the details regarding our delivery terms, charges, and conditions. Please review this policy before placing your order.
Product Availability
All orders are subject to product availability.
If an item is out of stock at the time of your order, we will contact you via email or phone to inform you of the expected restock date or offer an alternative.
Delivery Locations
We currently deliver all over UAE:
We do not offer delivery outside of these areas at this time.
Delivery Instructions
You may provide specific delivery instructions (e.g., preferred delivery time, landmark, etc.) on the checkout page. We will do our best to accommodate these requests.
Delivery Charges
We offer FREE delivery on all orders over AED 200.
For orders below AED 200, charges are as follows:
- AED 25 for orders below AED 100
- AED 15 for orders between AED 100 and AED 200
All charges are calculated automatically at checkout.
Delivery Timeframe
Orders are typically delivered within 1–3 working days, depending on your location and product availability. Delays may occur during holidays or peak seasons.
Order Tracking & Communication
Once your order is dispatched, we may contact you to confirm the delivery schedule or provide delivery status updates.
Questions & Support
If you have any questions about your order or need help with delivery, please contact us:
📧 Email: info@firstnock.com
📞 Phone: +971 50 7246066